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Here's real feedback and testimonials from Hit Trax customers

  • Josh (USA): Wow - incredible work... very pleased with it... just what I was hoping for
  • Jeffrey (Canada): I would like to thank John for the excellent assistance.
  • Steven (UK): Many thanks for sorting out the problem. Appreciate the very good customer service.
  • Maahir (India): I recommend you to everyone! Very fast service from so far. Thank you Amelie.
  • Sammel (Switzerland): Thanks so much. You have an outstanding business
  • Mauro (Italy): Thank you for your quick response, finally a company that has good customer service.
  • Nick (UK):Absolutely brilliant, I just cannot believe my ears!! Thank you so much.
  • Al (Ireland): Thank you for your individual and CONSIDERED response - a RARITY on the net.
  • Bob (New Zealand): Hit Trax is the best midi/song website I have ever been on.
  • Steff (Dubai): Thanks for the first class support.
  • Mike (South Africa): HitTrax has the BEST songs, customer service & has a AAA rating in my book!
  • Elda (Germany): Wonderful work!! Love the midis. Great service all the way from Australia.
  • Mark (Australia): Mate unbelievable !!!! Just played my first gig and it was great.
  • Heinz (Germany): Hello I think Australians cannot play football - but they make the best midi files in the world !!
  • Mick (Australia): Hey guys, just wanted to say how good it is to do business with you. Always great backing tracks
  • Jim (USA): Thanks again for the excellent customer service... it's much appreciated.
  • Jason (Ireland): Hi John, your a real gent, come to ireland and help us drink the atlantic !
  • Steve (Australia): Hey Guys, you made my passion for entertaining people so much better.
  • Henry (USA): I used to make my own midis. But yours...WOW... they just stand out.
  • Teresa (New Zealand): Thank you for returning our query and attending to it so quickly. Fantastic service.
  • Ron (USA): I just wanted to thank you for your excellent customer service.
  • Lydia (USA): Thanks!! You guys really are the better quality of the sites I've been on!!
  • David (Canada): Great arrangements! I get fired up every time I perform. You guys are #1 in my book.
  • Raymond (USA): Hit Trax has always been an A+Company to deal with.

A little more detail ...

HitTrax, I just wanted to make a comment to you. I've dealt with a few other MIDI companies recently & I have to tell you that your Customer Support is far superior than any other company out there. John has been the support rep I've dealt with & he's been patient & very helpful. Your product is also superior. This comment is a result of poor support from another company based out of my own town - I asked for help & was basically told "sorry, you lose". Of course I had to tell them that I get much better support from a company half way around the world than from someone 10 minutes away! (That didn't sit well!) Thank you for both the great support & product! Keep up the good work!
(Mike Venice, FL)

Contacting Hit Trax

Need help or have a general enquiry? Call us at the cost of a local call from anywhere in the USA, United Kingdom and Australia.. Call anytime, even out of hours and leave a voice mail stating your name, phone number and a short message. Our friendly support team will call back at a suitable time in your time zone, Mon-Fri.

USA local call number: 347  983  1300

US Pacific Time:   call us between 4pm and midnight
US Eastern Time: call us between 7pm and 3am

United Kingdom local call number: 020  8123  1125

Call us between 11pm and 8am

Australia local call number: 03  9005  6310

Australian Eastern Time: call us between 8.30am and 4pm

SKYPE, E-mail and Mail

SKYPE: HitTrax
E-mail: Click here for e-mail support
Mail: Hit Trax, PO Box 6090, Vermont South 3133 VIC, Australia